REFUND AND RETURNS POLICY

1. RETURN PERIOD

We accept return requests within 14 days of receiving your order.

After this period, we unfortunately cannot offer a refund or exchange, except in exceptional circumstances.

2. ELIGIBILITY CONDITIONS

To be eligible for a return, the product must:

be new and unused
be in its original undamaged packaging
contain all kit components
show no signs of use

For hygiene reasons, unsealed or used press-on nails cannot be returned.

3. NON-REFUNDABLE PRODUCTS

The following items cannot be refunded:

Opened or used products
Personalized or custom-made items
Promotional or sale products (unless defective)
Gift cards

4. RETURN PROCEDURE

To make a return:

Contact our customer service at: popnails.contact@gmail.com
Indicate your order number and the reason for the return.
Await confirmation and return instructions.

Any return sent without prior agreement may be refused.

5. RETURN SHIPPING FEES

Unless there is an error on our part or a defective product:

➡️ Return shipping costs are the responsibility of the customer.

We recommend tracked shipping.
PopNails cannot be held responsible for lost packages.

6. REFUNDS

After receiving and inspecting the product:

If the return is approved, the refund will be issued via the original payment method.
Processing can take up to 14 business days depending on your bank.

Original shipping fees are non-refundable, except in case of our error.

7. DEFECTIVE PRODUCTS OR ORDER ERRORS

If you receive an item that is:

damaged
defective
incorrect

We will offer, depending on the case:

free replacement
refund
suitable solution

8. ORDER CANCELLATION

Orders can only be cancelled if they have not yet been shipped.

Once the order has been shipped, the standard return procedure applies.

9. RIGHT OF WITHDRAWAL (EU CONSUMERS)

In accordance with European regulations, you have a legal period of 14 days to exercise your right of withdrawal.

However, this right does not apply to products opened for hygiene reasons.

10. PARTIAL REFUNDS

A partial refund may be applied if:

the item is returned damaged
elements are missing
the product shows signs of use

11. EXCHANGES

We only replace defective or incorrect items.

For an exchange, contact us at: popnails.contact@gmail.com

12. UNCLAIMED PACKAGES / CARRIER RETURNS

If a package is returned to us due to:

incorrect address
recipient's absence
non-claim

Reshipment fees will be the responsibility of the customer.

13. CONTACT

For any questions regarding returns and refunds: popnails.contact@gmail.com